Firewall will not connect to SaaS

This is the place to discuss DynFi Manager installation and deployment.
Not to be confused with DynFi Firewall installation.

Moderator: gregober

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fatek
Posts: 16
Joined: 28 Jun 2022, 17:15

Firewall will not connect to SaaS

Post by fatek » 10 Jul 2022, 04:36

One of my DynFi firewalls will not connect to the SaaS service.
The "connection token" gives an error message after it tries to connect.

How do I get help?
fatek
Posts: 16
Joined: 28 Jun 2022, 17:15

Re: Firewall will not connect to SaaS

Post by fatek » 12 Jul 2022, 11:23

Support jumped in on a video chat & resolved the problem.

All is good.
Thank you.
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gregober
Posts: 244
Joined: 26 Mar 2019, 15:06

Re: Firewall will not connect to SaaS

Post by gregober » 12 Jul 2022, 12:19

Thanks for your question, problem was probably related to the need to activate the "SSH root connexion" in the DynFi Firewall.
This is required by the connexion agent to work smootly.

Also if one is not using IPv6, make sure that you set your connexion to "none" in the interfaces or deactivate IPv6 as a whole in the system.
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