The peace of mind of an always-operational Proxmox infrastructure
DynFi, Proxmox Gold Partner and Training Partner, provides supervision, maintenance, and continuous support for your Proxmox infrastructures: Proxmox VE, Proxmox Backup Server, and Proxmox Mail Gateway.
With our MCO support offers, you benefit from high-level technical assistance, in French language, delivered by a France-based team of experts specialized in complex environments.
Why choose DynFi for the MCO of your Proxmox infrastructures?
Certified Gold Partner expertise
As a Proxmox Gold Partner, DynFi ensures complete mastery of the Proxmox ecosystem: virtualization, Ceph distributed storage, ZFS, clustering, high availability (HA), backup, and recovery.
Our engineers operate from France and have extensive experience in the deployment and management of complex projects for both public and private sectors.
Two support options
🧑💻 Extended Hours Support (8 a.m. – 8 p.m.)
DynFi offers an MCO Extended Hours plan, available from 8 a.m. to 8 p.m. on business days.
This plan is ideal for organizations seeking professional and responsive assistance during active business hours, without requiring 24/7 on-call coverage.
It includes:
- Access to our team of certified Proxmox experts
- Priority handling of technical incidents
- One scheduled annual update of your infrastructure
- Optional access to a remote monitoring dashboard
This plan provides an excellent balance between cost and availability, while maintaining the same level of expertise and quality as our 24/7 offer.
🧑💻 24/7 Support
Because your services must remain available at all times, we provide continuous monitoring and a 24/7 on-call technical team.
Our experts commit to immediate response in the event of a critical incident, ensuring service continuity and minimizing downtime (optimized RTO/RPO).
It includes:
- Access to our team of certified Proxmox experts, 24/7
- Priority handling of your technical incidents
- One scheduled annual update of your infrastructure
- Included access to a remote monitoring dashboard
This plan is designed for organizations with mission-critical infrastructures that require the support of high-level Proxmox experts to assist in cluster operations.
French-language support, based in France
Our experts are based in France and provide French or English language technical assistance, ensuring clear and precise communication.
This allows us to maintain an optimal level of quality and responsiveness, meeting the expectations of demanding customers.
Multi-technology support
Our team masters all storage and virtualization technologies integrated with Proxmox:
- Ceph for distributed storage and high availability
- ZFS for resilience and performance
- iSCSI, NFS, LVM, NVMe, multipath, SDN, and other complex environments
- Proxmox Backup Server for automated backup and restore
- Monitoring and alerting (Prometheus, Grafana, Proxmox metrics)
- IP networking (VLAN, VxLAN, BGP, routing, bonding, bridges, Linux Bridge stack)
The key challenges of an MCO Proxmox support plan
1. Business continuity and security
Virtualization environments are at the heart of your information systems. A failure on a Proxmox node or Ceph cluster can have a direct impact on the availability of your critical applications.
An MCO contract ensures priority handling, controlled updates, and proactive incident prevention.
2. Expertise and guidance
DynFi’s MCO service includes technological monitoring and personalized follow-up of your environments, enabling:
- Prevention of performance degradation
- Resource optimization
- Compliance with Proxmox best practices
3. Transparency and traceability
Each support request is processed through a tracked, documented, and archived ticketing system.
Regular reports allow you to monitor your infrastructure’s health, corrective actions, and recommended improvements.
Our commitments
| Commitment | Description |
|---|---|
| 24/7 | Response to critical incidents at any time |
| Extended Hours (8 a.m. – 8 p.m.) | Professional support during business hours |
| French-language support | Reactive and experienced French technical team |
| Gold Partner expertise | Privileged access to the Proxmox team and best practices |
| Full traceability | Tracked interventions and monthly reporting |
| Updates | One scheduled cluster update per year |
Contact our Proxmox experts
Want to ensure your Proxmox infrastructure runs smoothly day and night?
Contact our team today for a review of your environment and a personalized quote.