Professional support delivered by leading experts
DynFi offers you premium support designed to address all issues related to DynFi Firewall, pfSense® or OPNsense®, regardless of their complexity level.
This service is available through a simple model:
- You choose the level of support you need
- The support plan is valid for one to three years from the date of order
- Support can be used immediately after payment validation
You can then contact our team to resolve your technical questions.
Support is available by e-mail or phone during business hours (9 a.m. – 6 p.m.).
Three support levels available
DynFi Community Support
This support is intended for DynFi Firewall users who wish to benefit from Enterprise-grade updates and community assistance.
With this support level, you will benefit from:
- Access to the Enterprise repository for “professional” updates
- All DynFi Firewall features
- Community support via our forum
NOTE:
This type of support is intended for users who wish to contribute to the project.
It provides, for a modest cost, access to the DynFi support forum
and regular package updates.
DynFi Standard Support
This support level is designed for open-source firewall users who wish to benefit from Enterprise-level updates along with solid, professional, non-urgent support.
- Access to the DynFi Enterprise repository
- All DynFi Firewall features
- 8-hour response time during business days
- 3 tickets per year and per device
- Ticket submission online or by e-mail
NOTE:
Tickets may cover the use of DynFi Firewall, pfSense, or OPNsense.
Automatic renewal at term.
DynFi Premium Support
This support is aimed at companies seeking a high level of service with guaranteed rapid response times.
- Access to the DynFi Enterprise repository
- All DynFi Firewall features
- 4-hour response time during business days
- 8 tickets per year and per device
- Telephone support access
- Ticket submission online, by e-mail, or by phone
Tickets may cover the use of DynFi Firewall, pfSense, or OPNsense.
Subscribe to DynFi Premium SupportWhat do the Standard and Premium supports cover?
Our support can help you with:
- Operation of DynFi Firewall, OPNsense®, or pfSense® software
- Assistance with configuration in production environments
- Software version upgrades for DynFi Firewall, OPNsense, or pfSense
- Migration of configurations from pfSense or OPNsense to DynFi Firewall
- General firewall configuration (interfaces, virtual interfaces, bridges)
- Optimization or tuning of firewall rules
- Optimization of VPN configurations (IPsec, OpenVPN):
- From DynFi Firewall / OPNsense / pfSense
- To any firewall (DynFi Firewall, OPNsense, pfSense, Fortinet, Cisco, Stormshield)
- To cloud providers (Azure, AWS, OVH, …)
- QoS / Traffic Shaper configuration (HFSC, CBQ, FairQ, PRIQ) and Limiters
- HA cluster configuration (CARP) with DynFi Firewall, pfSense®, or OPNsense®
- Captive portal setup (authentication by login/password or voucher)
- Additional services: NAT, DHCP, NTP, LoadBalancer, …
- DNS configuration with any DNS solution
- Building IDS/IPS filtering policies with Snort or Suricata
Support does not cover network operations on external devices such as:
- Switches (VLAN configuration)
- Firewalls other than DynFi Firewall, pfSense, or OPNsense for specific VPNs
- Gateways with specific WAN configurations
About our support
National coverage with our partner network
Thanks to our reseller network, we will be able to take on larger projects on a national level.
If you wish to request a quote or discuss your project, please use our online form to describe your needs.